[vc_row][vc_column][vc_column_text]Dear Tourists from around the world
Thank you for choosing Inca Trail Trekking Company (ITTC)! We ask that you please read the following information and instructions before reserving one of our services with patience and care. We provide the following information in order to try to give the best experience to our clients. Thanks!
Dear friend, please understand that the country you are going to visit is not your home country. Peru is a country of many native cultures and languages. Inca Trail Trekking Company works and operates in a region where the services of transportation and accommodation may not be the same that you have come to expect at home. We look for and recommend the best services we can to our clients. While traveling in Peru, we ask for your flexibility, patience, an open mind, a sense of humor, good energy and understanding which are all important things to have in order to have an unforgettable adventure.
Thanks for your time. If you have any questions, please feel free to contact us.
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[wc_accordion_section title=”Sending Personal Information for Reservations “]
In order to make a reservation, you will be required to send us a copy of your passport. The passport information that you send will be used to reserve your tickets and permits. We must fill out your information exactly as it is on your current, valid passport especially for the Inca Trail or other hikes that end at Machu Picchu. If you change your passport after making a reservation, it is important that you bring both the old and the new passport or you will not be able to enter the Inca Trail or Machu Picchu. If you make changes to your passport, please advise us as soon as possible.
[wc_accordion_section title=”Information for Students “]
The government of Peru and the institutions in charge of the protection of Machu Picchu offer special discounts to students under the age of 26 who have an ISIC international student card or a University Student ID for Machu Picchu and the Inca Trail. These cards have to be valid on the date of the reservation and the tour. If you are a student with a valid ISIC card or University Student ID, please send a copy of the card with the copy of your Passport at the time of reservation. You will be required to show the card in order to enter Machu Picchu or the Inca Trail. If you do not have the card, you will not be able to enter Machu Picchu or the Inca Trail with your discounted tickets. This is very strictly enforced.
[wc_accordion_section title=”Confirmation of Your Reservation and Date of Departure “]
Inca Trail Trekking Company (ITTC) can only confirm your reservation and date of departure once we have received a non-refundable deposit and your passport information. The deposit is $200 (USD) for the Inca Trail and $200 (USD) for alternate hikes offered by Inca Trail Trekking Company. This deposit is non-refundable because it will be used to purchase your entrance tickets, permits, and train tickets, which cannot be refunded.
Once these services are reserved, it is prohibited to resell or transfer to another person by the government of Peru.
- $65 (USD) deposit to reserve Huayna Picchu or Machu Picchu Mountain with Machu Picchu
- $60 (USD) deposit to reserve personal porter service
Note: Additional deposits must be made at the time of your hike reservation.
[wc_accordion_section title=”Payment of the Final Balance“]
The final balance will be collected on the day of the pre-trek briefing. Please pay your balance in US dollars, in good condition (no rips/tears, or deep crease marks) as the Peruvian banks and exchange houses will not otherwise accept them or discount their value. If you do not pay the balance prior to the hike/tour, the service will be considered cancelled. If you have a conflict and need to make special arrangements or have any concerns please contact us.
[wc_accordion_section title=”Methods of Payment for Deposits“]
You can make a deposit using Western Union. When you send the deposit, Western Union will charge a transaction fee (cost differs depending on the country from which you send). The cost of sending the deposit is not included in the price of the trek/tour. We do not accept other forms of payment for the deposit.
[wc_accordion_section title=”It is Very Important that you Know“]
Altitude sickness is the most frequent problem suffered by tourists arriving to Cusco (3350m/11,200ft). We strongly recommend that you arrive in Cusco 3-4 days before beginning any of the hikes in order to acclimate. It is advisable to limit your intake of alcohol during this time. Also ask your doctor before leaving about medication to help with altitude sickness, should you need it. Coca tea is said to help with the effects of altitude and can be found all over the city of Cusco.
It is also advisable to arrive in Cusco at least 48 hours before the date of your service. Strikes are not an uncommon occurrence in Peru and in some rare cases we may have to leave a day or two earlier than planned in order to not have a problem with transportation.
[wc_accordion_section title=”In Case of Natural Disasters and Other Problems“]
In case of natural disasters and we cannot provide the service because of things like extreme weather, floods, landslides, collapsed bridges, transportation strikes, flight issues, protests that block access, wars, civil conflicts, sickness, fires, and all other similar events out of the control of Inca Trail Trekking Company, we do not accept responsibility and reserve the right to modify, postpone, take alternative routes, including the cancellation of the trip (this will be a last resort case). This is in the interest of the safety of our clients.
[wc_accordion_section title=”The Risks of an Adventure Hike“]
You need to know that the geography in the Peruvian Andes is irregular and contains many climbs and descents along steep cliffs, in some cases crossing rivers and using horses. Accidents are not unknown to this area and can happen to anyone. We ask that during your travels and hike, you take care to be aware of your surroundings and always pay attention to where you are walking. When reserving one of the adventure hikes offered by Inca Trail Trekking Company like Inca Trail, Salkantay, Ausangate, Lares, Choquequirao, etc., you assume all associated risks. Inca Trail Trekking Company does not accept responsibility for the risks assumed by the passenger in taking an adventure trek.
If a participant decides to leave the group during the hike and decides to make his/her own itinerary, he/she will be solely responsible for their physical safety, emotional distress, and any loss incurred as the result of their actions. He/she will also be solely responsible for the expenses generated by the change of his/she original itinerary. Inca Trail Trekking Company will not make any type of refunds, nor will it be responsible for any damages or losses that the participant may suffer as a consequence of the change in their original itinerary.
[wc_accordion_section title=”Travel Insurance“]
We recommend to all our clients to obtain travel insurance to cover your trip, including medical travel insurance to cover accidents, rescues, aerial ambulances, and emergency repatriation, as well as cancellations and lost luggage.
[wc_accordion_section title=”Health, Sickness, Death“]
The Inca Trail and alternate hikes offered by Inca Trail Trekking Company are strenuous activities that should only be attempted by participants in good health and with a reasonable level of physical fitness. Inca Trail Trekking Company will not be responsible for medical emergencies caused by decisions made by the participant.
Participants are responsible for communicating any health issues or medical conditions prior to making a reservation for any of our hikes or tours. If the participant fails to inform Inca Trail Trekking Company of their true state of health, the participant will be solely responsible for the consequences.
Please make sound decisions about whether you are able to participate in these activities, as well as what you eat and drink while in Peru. Please also visit your doctor and take precautions based on the medical advice of your own physician who best knows your needs.
For passengers of any age, but especially for those over the age of 60 years old, please consult your doctor to ensure that you are fit to do this walk. At your visit to your doctor you can mention some of these details as a reference:
- Starting elevation of the hike
- The highest point of the hike
- Estimated walking time per day
- Mention the weight and approximate size of your backpack and personal travel equipment
- Ask about your options for medication for altitude sickness
- Ask how much water you need to drink anything else you need to know
- Remember that visiting your doctor prior to your trip is very important for the safety and well-being of you and for those who are hiking with you
- Please schedule your arrival to the city of Cusco at least 3 to 4 days before your hike, in order to acclimatize
- Remember that you can request extra support (porter/arriero) for any of the hikes
[wc_accordion_section title=”Pre-Trek Briefing“]
Two to three days before the start of the hike, you will have a pre-trek briefing at your hotel. This will be coordinated (time and location) before your arrival to Cusco by email. In this briefing, you will be given an overview of the hike as well as recommendations and advice by your guide in order to have the best trek possible.
If you reserved the services of a porter to carry your personal items, you will also receive a duffle bag to pack your items (sleeping bag, extra clothes, etc). Please remember that the weight limit is 22 lbs/10 kgs.
[wc_accordion_section title=Personal Porter for the Inca Trail“]
On the Inca Trail, you can hire a personal porter to help you carry your personal items (extra clothes, sleeping bag, sleeping mat, no more than 22lbs/10kgs so that you can carry only a small daypack with your camera, water, snacks, and jacket. This is a great help to some people. If you want to hire the services of a personal porter, you need to do this at the time you reserve your permits for the Inca Trail. The limited number of permits per day on the Inca Trail includes staff members as well. The deposit for the personal porter is 50% of the service and nonrefundable as their permits are nonrefundable as well.
Once you have begun the hike, if you decide to cancel for any reason (physical, emotional, health, other), you will not receive any refund. Also, any costs incurred which are the result of your decision to cancel your service will be entirely the responsibility of the passenger only. Inca Trail Trekking Company will not be responsible.
If you have to cancel for any reason (physical, emotional, health, other) before the start of your trip, you will not receive a refund for the deposit. All reservations and tickets purchased with the deposit are not refundable and not transferable. You will not be charged for the full balance of your trek. However, if you cancel 3 weeks or less before the start date of your trek, you will be charged a fee to compensate the trekking staff for lost wages. You may be able to use the entrance tickets or train tickets purchased with your deposit, depending on the availability of transportation to arrive to Machu Picchu at the time you cancel your trekking service.
If you cancel your service:
|Time Before Trek Start Date||Fee||Deposit|
|More than 3 Weeks||You will not be responsible for the remaining balance of your trek.||No refund|
|3 Weeks or less||$200 fee due from the group||No refund|
Thanks for your time. If you have any questions, please feel free to contact us